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An Air Force veteran with a bachelor’s degree in Business Management and extensive operational management experience in a variety of key sectors, Jen has led numerous high-profile projects across the globe. She’s worked closely with executives and business leaders in both the construction and agricultural industries, as well as leading special IT operations within active, international military combat zones. Her diverse background has set her up to excel as the Director of Operations and Finance.

As a key decision-maker for the business and responsible for running the day-to-day operations, Jen will ensure all your needs are met. Guaranteed.

Jen and her husband live in Ohio. They love to spend time with their four children and three grandchildren.

Aki Jamal Durham holds a Bachelor of Science in Business Management from Hampton University and a Master of Arts in Human Services Counseling with an emphasis in Marriage and Family Therapy from Liberty University. He has a profound passion for guiding individuals and teams towards achieving their highest potential. His approach to executive coaching stems from an understanding that every professional is also a person and they can only thrive when you have a focus on both aspects. Aki’s multifaceted career spans more than 25 years, 12 countries and various sectors, including experiential marketing, finance, telecommunications, community development, and real estate, equipping him with a broad understanding of business dynamics and human behavior.

His work as a relationship coach and counselor underscore his ability to foster emotional and mental well-being, critical for high performance. His published works, including “The Spider Web Philosophy: Catch Your Dreams,” reflect his dedication to improving the quality of life and career through intentional relationships and personal growth. Outside of his professional life, Aki enjoys spending time with his family, engaging in sports, and creative endeavors that include writing and acting. He also contributes his time and acumen to his local church as an ordained deacon and other community-based volunteer activities.

In his role as a performance coach, Aki specializes in:

• Leadership Development
• Conflict Resolution and Communication Enhancement
• Strategic Relationship Management
• Holistic Personal Growth
• Mental Wellness Restoration

As an Administrative and Operations Specialist, Shelley has worked in the construction, automotive, and fashion industries across the U.S. Working in these sectors has allowed her to perfect managing chaos, containing it, and yielding results. Managing a house of all men (her husband and two sons), has only sharpened these skills.

Above all, Shelley has a strong voice for common sense and clarity of purpose. Something all need to be reminded of, particularly Chris.

She’s made stops in the Midwest and Rocky Mountains and now resides in Wintersville, Ohio, where she manages operations for New Image Remodeling and Repair, a company she and her husband own. The couple has two sons.

With advanced degrees in humanistic Psychology, Existential philosophy and Professional Coaching, Shawn brings over 20 years of executive coaching and hands-on management experience to his clients. He understands that leadership goes beyond titles, emphasizing its continuous, human-centric nature. As an internationally recognized executive coach, Shawn has successfully guided diverse teams and industries, including notable companies such as Facebook, Deloitte, American Express, Macys, Warner Bros, Chevron, and more. Shawn lives in Pittsburgh, and beyond work, he enjoys outdoor recreation with his wife, Amanda, as well as coaching various sports for their two boys, Isaac and Reuben.

While Shawn is an exceptional coach in all areas, he further specializes in:

• Psychological Insight and Well-being
• Conflict Resolution and Mediation
• Leadership Transition Support
• Executive Leadership Development
• Inclusive Leadership Practices
• Team Building and Dynamics
• Emotional Intelligence Mastery

Holly Lewis, a US Navy Veteran and Performance Coach, holds a Bachelor’s Degree in Computer Science, an MBA in Technology Management, and boasts 30+ years in software and services development. With a track record of launching three successful commercial software packages and leading high-performing teams, she’s a Fortune 5 corporate intrapreneur. Holly is also a certified leadership coach with a Specialty Certification from the International Association of Counselors and Therapists (IACT). Beyond her corporate career, she is passionate about helping leaders thrive in work and leadership. In her free time, she actively supports The American Legion’s advocacy for veterans, enjoys family time, vegetable gardening, and exploring historic West Virginia with her husband.

While Holly is an exceptional coach in all areas, she further specializes in:

• Process Improvement
• Well Being at Work
• YouMap for career planning and role alignment
• Time Management
• IT/Security Assessment
• Pharmacy Operations and Process Expert

Alex, a performance coach with elite experience, has provided cognitive training to the U.S. Military, including the U.S. Army Sniper School and Air Force Special Operations. She has also coached top Division I athletes who transitioned to the pros. With a master’s degree in performance psychology from Springfield College, Alex specializes in coaching leaders facing complex challenges and excels in strategic planning, tactical execution, and decision-making under pressure.

A New Hampshire native, Alex now calls Colorado Springs home, where she enjoys the outdoors and the comforts of home with her husband Raz, twin boys Luca and Nico, and their pup Max.

While Alex is an exceptional coach in all areas, she further specializes in:

• Mid-Level Management
• New Executives
• Emotional Regulation / Effective Decision Making (mind-body connection)
• Fatigue Science
• Well-Being

Certified globally as one of the premier performance innovators, Chris has consulted with Fortune 100 companies to family-owned businesses, and countless organizations in between. Chris delivers easy action steps and solutions – steeped in evidence-based and performance science – designed to mentor leaders, speakers, and teams. His distinct background includes Dale Carnegie Training, Psycho-Metric Analysis and Positive Psychology under the guidance of world-renowned professors at Harvard University and the University of Pennsylvania as well M.I.T.’s Sloan School of Management where he learned negotiation science and the psychology of influencing. This unique experience, combined with the natural ability to captivate an audience, made it possible to create this boutique tailored to fit any and all needs.

Chris knows he doesn’t always have the answers or solutions, especially when it comes to do-it-yourself home renovation projects or mastering his video game skills. His wife and three sons confess he could use some more practice in these areas. They also wouldn’t say no to another family pet. The current number is four.

Betsy Moore

I/O Psychology Content Lead & Health Coach